Last updated May 2026. The clear, non-legalese version. Email hi@up2uagency.info if anything is unclear.
7-day money-back guarantee.
Go through every module. Record your baseline video in Module 1. Do the drilling exercises in Module 2. Watch the case studies in Module 3. Practice the linking work in Module 4. Compare your before to your after.
If you can't hear an audible difference in your own recordings — email us within 7 days of purchase. Every dollar back. No forms. No "what went wrong" survey.
Access to the course is revoked once the refund is issued. The condition is that you did the work: the videos were watched and you have your before/after recordings. We don't refund someone who bought the course and never opened it.
7-day money-back guarantee. No questions asked.
If you bought Tier 1 and decide within 7 days of purchase that it's not for you — for any reason — email us and we refund the full amount. Refund processed within 5–10 business days. Your access to the course and any downloads is revoked once the refund is issued.
7-day money-back guarantee, plus a Materials Quality Guarantee.
Same 7-day refund window as Tier 1. Email within 7 days, full refund, no questions.
Materials Quality Guarantee: Tier 2 includes personal review of your CV, intro video, and application materials. If after multiple rounds of feedback your materials don't reach hire-ready professional standard — and we agree the issue is on our coaching side — you're eligible for a full refund beyond the 7-day window. The condition is you submit work for review and apply our feedback. We don't refund someone who didn't do the work.
If you upgrade from Tier 1 to Tier 2 later, your $199 fully credits and you only pay the $150 difference.
No money-back refund. We use a different structure.
Tier 3 is a hands-on placement service, not a digital product. The moment you're accepted, our team starts working — reviewing your case, coordinating with schools, coaching your video, handling documents. There's no inventory to return. The work is the deliverable.
Instead of a money-back refund, Tier 3 uses a split-payment performance structure: $375 upfront, $375 once your school contract is signed. Or $600 upfront with a $150 early-pay discount. The second installment isn't due until you have a contract. Our incentive is your placement, not your application fee.
Here's the actual deal: if you join Tier 3 and do your part — the practice, the videos, the coaching feedback, the application work — we will get you hired in Vietnam. Both sides play their part. If you play yours, we play ours.
If we don't place you within 2 months of your target hiring cycle — and you've been doing the work — we keep working with you at no extra cost until you're hired. There's no expiration date on our half of the deal as long as you keep showing up to yours.
No agency in the world can guarantee placement. The school makes the final hiring decision. What we guarantee is the work — our preparation, coaching, school relationships, and contract review — until you have an offer.
We don't claim a fixed "success rate" percentage on this page or any of our marketing. The reason: every candidate's situation is different — passport, English level, English-teaching experience, timing, target city — and no honest number captures that variation.
What we do publish: 700+ teachers placed since 2017, across 40+ countries. The names and stories are on our success-stories pages. Verifiable.
We do not guarantee a specific salary, a specific city, or a specific school. We work with our network of vetted Vietnamese schools to find the right match for your profile. The school decides who to hire and at what salary.
Accent Advantage (within 7 days): Email hi@up2uagency.info with your order details and a brief note that you did the work. Refund processed within 5–10 business days. Access revoked once the refund is issued.
Tier 1 or Tier 2 (within 7 days): Email hi@up2uagency.info with your order details. Refund processed within 5–10 business days. Access revoked once the refund is issued.
Tier 2 Materials Quality Guarantee (after 7 days): Email us with the work you've submitted, the feedback rounds you've completed, and a description of what hasn't worked. We review and respond within 5 business days.
Tier 3 issues: Tier 3 doesn't have a refund window — it has a "we keep working until you're hired" continuation. If you feel the work isn't moving, email us and we set up a call to look at what's happening on both sides of the deal.
Refunds requested after the 7-day period are not issued for Tier 1. For Tier 2, see the Materials Quality Guarantee above. Tier 1 and Tier 2 are digital products — once the refund window closes, you keep the access for as long as the product runs.
If you're unsure which tier fits, or you have questions about the refund terms, email hi@up2uagency.info before you purchase. We'd rather answer questions up front than process refunds later.